Diamond Sands Resort at Mermaid Beach on the Gold Coast is just metres from patrolled surf beaches.
This superior low rise accommodation offers guests self contained one, two and three bedroom apartments, set in a lush tropical landscaped garden featuring a lagoon pool with sandy beach (heated from April to October), water spa and water features. The perfect location for family holidays!
Relax in the shady pavilion overlooking the lagoon and unwind in the lush tropical landscape where a host of recreation and resort facilities await you.
Shops and restaurants, Jupiters Casino and Pacific Fair Shopping Centre are only moments away |
| BBQ on site |
| Cable/Satellite TV |
| Direct Internet Access |
| Drycleaning / Laundry |
| Games Room |
| Gay Friendly |
| Guests Laundry |
| Internet Kiosk |
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| Non Smoking Floors |
| Parking |
| Pool Heated |
| Safe Deposit Box (At reception) |
| Spa/Jacuzzi |
| Tour Desk |
| Vending Machines |
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| Hotel Cancellation Policy: |
| This property does not accept cancellations or changes to bookings. Refunds not available. |
Additional policy: TERMS & CONDITIONS OF STAYING AT DIAMOND SANDS
& Guest Information & Directory
We extend to you a very warm welcome and trust that you will enjoy your stay at Diamond Sands Resort
Please take a moment to familiarise yourself with the following information and do not hesitate to contact Reception should you have any questions.
Each of the 93 apartments at Diamond Sands Resort is privately owned. The owner chooses the apartment dιcor and furnishings. For stays of 7 days or less the apartments are un-serviced with each guest looking after their own requirements. Guests staying longer than 7 nights receive fresh linen and a quick clean ( not a full clean ) midway during their stay or every 7 days. Linen including sheets, pillow cases and one towel per person, ( but no face cloth ) is provided along with a starter pack of coffee, tea, milk and a toilet roll.
Reception Hours
Monday Friday 8.00 am to 5.30 pm Saturday 8.30 am to 3 pm
Sunday 9 am to 12 mid day
Security
A condition of staying at Diamond Sands is that you accept full responsibility for your personal belongings, vehicles and valuables. Diamond Sands Resort and the Diamond Sands Body Corporate will not accept responsibility for any belongings that may go missing from your apartment, nor take responsibility for any belongings stolen, nor take responsibility for any damage caused to any vehicle parked in the underground car parks or elsewhere on the property of Diamond Sands Resort. The above is covered in law under The Traveller Accommodation Providers ( Liability ) Act 2001. Please ensure that your apartment doors are always locked, that you use the dead bolts on sliding doors in apartments that are fitted with deadbolts, and that you leave no valuables in your vehicle.
Unfortunately, we have had guests property go missing on occasions in the past few years. On each occasion there has been no sign whatsoever of a forced entry. Guests have failed to lock their doors and put the dead bolts on top of sliding doors in place.
The Broadbeach Police, corner Phillip Ave & Surf Parade, ( phone 5581 2800 ) have advised that it is not uncommon for burglars to target holiday apartments in the Broadbeach and Mermaid Beach areas as easy targets. The Police strongly advise guests to ensure their apartments are locked and dead bolts in place. They also advise that valuables such as credit cards, wallets, video cameras, mobile telephones, apartment and vehicle keys, bags and purses should be taken to your bed room at night, and not left in the lounge.
The Broadbeach Police are reluctant to call to any Holiday Apartment complex to take reports of stolen property where there is no sign of doors or locks having been forced, but suggest that you call in person to the Police Station.
EMERGENCY - POLICE - FIRE - AMBULANCE Dial 0 then 000 from your apartment phone
* CHECK IN & OUT Check in - 2 pm or later, check out time 10 am sharp or earlier. Please return your keys to reception. Should you wish to check out before the office opens, please finalise your account the day before departure. The key return slot is in the window on the right hand side of the reception doors.
* LATE CHECK OUT A late check out after 10 am may be requested at an additional fee of $50. Only available if we do not have guests checking into that apartment on the day of your departure. Guests are welcome to leave luggage at Reception ( during office hours ) while waiting for transport.
* ACCESS Entry Please use your apartment key to gain access to Diamond Sands, and to your apartment. A surcharge of $65 applies for all keys that are not returned to Reception on departure, including lost and / or stolen keys.
* ACCESS Visitors Visitors and guests can contact you from the intercom system at the front entry and exit gates. Advise them to press hash 1_ _ ( # 1 then apartment number eg 03 or 94 ) To open the gate press * (star ) while talking to them on your apartment phone.
* ACCESS Stairwells Use your key - or on the stairwell phone, press 1 _ _ ( 1 then apartment number eg 03 or 94 ) The phone rings in your apartment. Request the person answering the phone to press * (star ) Pull the door handle to open while they are pressing *.
* AIR CONDITIONING Reverse cycle air conditioning unit in the lounge in all apartments, included in the tariff. Ceiling fans in all bed rooms.
* ANIMALS Are not permitted at Diamond Sands.
* BABY SITTING Service is available. Experienced. Phone Reception on extension 9. Minimum 3 hours.
* BARBEQUES Hours 7.30 am to 9.30 pm. Free of charge. No booking required. Please leave clean and dispose of rubbish. Return all crockery and cutlery to your apartment. BBQ operating instructions are clearly outlined on the right hand side of each BBQ.
* BEACH Nearest beach is Mermaid Beach. Cross the highway and walk down Seashell Ave. Approx 300 metres. Beach is patrolled.
* BEACH TOWELS Available from Reception at $5 per towel for the length of your stay
* BREAKAGES Please report to Reception on extension 9. Charges apply.
* BODY CORP BYLAWS The Diamond Sands Body Corporate has enacted a set to Bylaws to ensure that all guests are entitled to peaceful enjoyment while staying at Diamond Sands. A copy of the Bylaws is available from Reception.
* CAR PARKING Body Corporate Bylaws apply. Guests with vehicles will be allocated one numbered car park on arrival. Vehicles must be parked completely within the garage in town houses, or in the allocated car park in the underground car park. Guests with more than one vehicle must park that second vehicle outside the Diamond Sands boundary. No parking outside garage doors, or on the Diamond Sands road way. Bylaw 41 authorises the towing away of vehicles parked in other than your allocated car park, parked on the area outside garage doors, and on the Diamond Sands roadway. The maximum 4 hour visitors car parking spots are exclusively for visitors, and are clearly marked as tow-a-way parks. Tow away recovery fee $250 plus storage.
* CHEMIST Next to doctors surgery 2431 Gold Coast Highway approx 700 metres north on other side.
* CHILDREN Must be supervised at all times while on Diamond Sands property. Must be supervised by an adult while in or near the pool area. Small children are not permitted in the pool or beach areas with no clothes on at the least they must be wearing plastic lined disposable nappies.
* CLEANING On departure please leave your apartment in a tidy condition, wash and put away dishes and put rubbish out in skips. No need to vacuum or strip beds. If above not done, excess cleaning fee of $50 applies , as per your authority given on check in registration form.
* COTS Port-a-cots are available - $6 per night.
* CONSUMABLES Small supply complimentary on arrival. Additional sachets available from Reception 50 cents per sachet or 5 for $2 dishwasher powder, dishwashing liquid, liquid laundry detergent. 10 cents each coffee sachets & tea bags. 5 cents each sugar sachets. 2 cents each salt & pepper. Toilet rolls - $1.40 each or 4 for $2.50. Soft drinks, water & ice creams available. Postcards 80 cents, stamps, & camera film also available.
* CREDIT CARDS Mastercard and Visa are welcome.
* DISHWASHERS Do not use liquid dishwashing detergents in the dishwashing machines. Dishwashers have a vacuum seal that does not operate if liquid detergent is used, resulting in the dishwasher leaking over the floor. Best idea is to sprinkle dishwashing powder on the inside door, make sure the soap powder door is closed, and push the start button. Let the cycle complete - do not open the door to load more dishes while the cycle is operating.
* DOCTOR Doctor available 2431 Gold Coast Highway 7 days. Monday to Friday 7.30 am to 6.00 pm. Weekends & public holiday 8 am to 2 pm. Appointment preferred. No bulk billing. Phone 5575 2444 After hours 5531 1224 Approx 700 metres north on other side of highway.
* ELECTRICAL Fuse box / switch board ( with safety switch ) in laundry or garage. Many appliances turned on at the one time or faulty kettle or toaster can blow the fuse please reset.
* EMERGENCIES Other than Fire, Police or Ambulance. We do not operate a 24 hour Reception service , and we do not have a night manager or maintenance staff on call. However, for emergencies such as a broken water pipe, front door lock broken, front entry or exit gates not working, car park flood etc please call our Night answering service on extension 4 ( or 5592 1471 ) or pick up the phone in the blue box on the wall outside Reception. Maintenance faults or minor problems such as poor television reception, shower head fallen down, leaking taps, etc will not be attended to outside Reception hours please report during office hours. $30 call out fee applies to unlock apartments.
* FAXES Faxes and photocopying available at Reception. Small charge applies.
* FIRE PROCEDURE In case of fire, 3 storey walk up building guests must exit via the nearest stairwell, and assemble near the BBQ area. Fire extinguishers are located in the ground floor entrance of each stairwell block, in the games room and near the BBQs. Fire extinguishers and hose reels are located in the underground car parks and are clearly signed. Smoke alarms are not currently required by law in 3 storey buildings or in town houses.
* GAMES ROOM Located in the underground car park near stairwell A ( highway block near entrance gate ) Coin operated machines and pool table. Hours 9.30 am 8 pm. Games room is closed after heavy rain due to flooding and wet carpets
* HOSPITAL Gold Coast Public Hospital, 108 Nerang St, Southport ph 5519 8211
* INSINKERATORS Some apartments have insinkerators or waste disposal units in the kitchen sink. Do not put hard objects of any nature in them - such as fish bones, lobster shells, chicken bones, rock melon skin, teaspoons etc. Invariably, when there is a blockage, we find items such as the above is the cause.
* KEYS 2 sets issued on arrival. Lost / stolen key surcharge of $65 per set applies for all key sets not returned on departure.
* LOST PROPERTY Ask at Reception. Left items on departure can be posted at cost plus handling fee.
* MAIL A message will be left on apartment telephone if any incoming mail is received. Mail boxes are for owners only. Postcards and stamps are available from Reception. The mailman collects Monday Friday 8.15 am.
* MAPS Of the Gold Coast and surrounding areas, at the front of the A - K section in the Telephone yellow pages - in the kitchen cupboard.
* NEWSPAPERS Newsagent on left hand side, 150 metres north of Diamond Sands.
* NOISE / PARTIES Diamond Sands Bylaws apply. Please be considerate of others.
* RUBBISH SKIPS Located in underground car park between stairwells D & E, also near apartments 70 & 77, & bins in underground car park near stairwell A. No recycling due to rubbish being placed in recycling bins & health & safety. Please do not litter our resort with cigarette butts, ice cream wrappers, etc.
* POOL & SPA Hours 7.30 am 9.30 pm daily. Children must be supervised at all times. Young children must wear disposable plastic nappies no nudies please to prevent accidental fouling of water. Pool immediately closed if human fouling found until chemical tests indicate that it is safe to use again. We are unable to compensate guests for the inconvenience of the pool being closed. No boogie-boards or balls in pool. No sand throwing. No jumping from rocks. Glass bottles and glasses absolutely prohibited near pool area. Spa is at same temperature as pool. Press spa bubble button on rocks. Swimming in the ornamental streams and pools is not permitted.
* PESTS & INSECTS The Gold Coast sub tropical climate ( warm days & high humidity ) attracts the human species and many pests and insects as well, including cockroaches, ants, silverfish, midges, mosquitoes, spiders & rodents. All apartments are regularly sprayed with residual spray to eradicate the above insects, as part of an ongoing pest & fumigation program, but sometimes additional spraying is required. Ants gain access to apartments by climbing palm trees and balconies in search of food. All food items should be covered and or sealed in plastic. Household fly spray eliminates ants. Cockroaches - the European variety is large in size, and flies into apartments through open doors & windows. The only method of getting rid of them is to stomp them out. The German species is very small, and gains access through drain and water pipes. Should you notice the smaller variety - please phone reception and we shall respray the area - or contact our Pest Control contractor. New Zealanders, especially South Islanders are not familiar with these unwanted pests.
Rodents enter Diamond Sands via a storm water drain leading to a nearby canal. Rodent bait is laid around the complex, but if you notice a rodent - please phone reception and we shall lay additional bait.
Midges & mosquitoes love the warm humid conditions and breed in shady bark areas. We constantly spray the areas, but it is impossible to eradicate them. Most chemists and supermarkets stock insect spray and creams to reduce the bite and itching effect.
* ROOM MAINTENANCE Please phone Reception on Ext 9 during office hours for any maintenance, and we shall endeavour to get the problem fixed within a reasonable time frame. Trades persons are not always available on weekends. We have a renovation program in place, but demand for our apartments and contractual obligation to travel agents often interrupts this schedule.
* SMOKING Is not permitted in apartments, but ok on balconies and patios. Please do not litter.
* TELEPHONE Calls automatically charged to apartment. 75 cents local calls. $1.10 internet connect. $1.10 1800 & 1300 numbers. Toll calls - Brisbane included charged per pulse. Calls to mobile phones are not cheap. Telephone bill available on request from Reception. Unpaid phone calls on departure automatically charged to your credit card.
To call another apartment dial 1_ _ ( apartment number eg 03 or 94 )
Reception dial 9 Taxis dial 3 ( 75 cents )
Outside line dial 0 then NZ 001164 then area code leave out 0
Each apartment has a direct dial incoming phone number. It is 5525 51_ _
Replace the _ _ with your apartment number ( eg 03 or 94 )
Phone calling cards may or not work from your phone. Charge of $1.10 for each call made on calling card.
Public coin telephone outside Jimmys Restaurant ( 200 metres north )
* PHONE MESSAGES Red light flashes on your apartment phone. Lift receiver, dial 8 * 1 _ _ ( your apartment number eg 03 or 94 ). During message playback to delete message press 3, to return to menu press 9.
* TAXIS Phone 131 - 008
* TOURS We welcome the opportunity to arrange your tours, transport, theme park entry, car rentals etc. Please phone or contact reception. Dry cleaning and photo developing also available.
* TOWELS Only 1 towel per person is issued to each apartment. Additional towels are available from Reception @ $2 each. Beach towel hire $5 for the length of your stay.
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| ROOM DETAILS |
1 Bed Rm Fully Self Contained Apartment low season
Our one bed room apartments have either a queen bed or two single beds and the tariff quoted covers one to the maximum of two guests.
Low Season tariffs apply from the 1st April 2008 to the 24th December 2008 and from 25th January 2008 until the 31st March 2009.
All our apartments are fully self contained, kitchen with microwave, dishwasher, refrigerator and cooking equipment, dining area and lounge with coloured TV, ( and 12 chanel Austar ) and laundry with washing machine and clothes dryer. Each apartment has an individual direct dial telephone.
Sheets, pillows and pillow cases, one towel per person, and a tea towel are provided. Face cloths are not provided. Beach towels are available for hire at $5 per towel for the length of your stay.
A portacot may be hired at $6 per night. DVD player or VRC player are available at $5 per night ( minimum of 4 nights )
Baby Cot: $6.00 - payable to hotel. The baby cot can be included within the room's maximum capacity.
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| Air-Conditioning |
| Balcony |
| Bath |
| Ceiling Fans |
| Clock / Radio |
| Dishwasher |
| Dryer |
| Fans |
| Hairdryer |
| Internet Access Dial Up |
| Iron / Ironing Board |
| Linen |
| Microwave |
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| Non-smoking only |
| Opening Windows |
| Pay Television / Foxtel |
| Refrigerator |
| Safe |
| Self Catering - full kitchen |
| Shower |
| Smoke Detector |
| Table and Chairs |
| Tea/Coffee making facilities |
| Telephone |
| Television |
| Washing machine |
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2 Bed Rm Fully Self Contained Apartment Low Season
Our two bed room apartments have a queen bed in one room and two single beds in the other bed room, and the tariff quoted covers one to four guests. A fifth guest, ( sleeping on a rollaway bed ) may be added, at an additional cost of $24 per night, to reach the maximum capacity of five in a two bed room apartment.
These tariffs apply from the 1st April 2008 to the 24th December 2008 and from 25th January 2009 until the 31st March 2009.
All our apartments are fully self contained, main bed room - queen bed and en suite, 2nd bed room - 2 single beds, - a separate bathroom, kitchen with microwave, dishwasher, refrigerator and cooking equipment, dining area and lounge with coloured TV, ( and 12 chanel Austar ) and laundry with washing machine and clothes dryer. Each apartment has an individual direct dial telephone.
Sheets, pillows and pillow cases, one towel per person, and a tea towel are provided. Face cloths are not provided. Beach towels are available for hire at $5 per towel for the length of your stay.
A portacot may be hired at $6 per night. DVD player or VRC player are available at $5 per night ( minimum of 4 nights )
Baby Cot: $6.00 - payable to hotel. The baby cot can be included within the room's maximum capacity.
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| Air-Conditioning |
| Balcony |
| Bath |
| Ceiling Fans |
| Clock / Radio |
| Dishwasher |
| Dryer |
| Ensuite |
| Fans |
| Hairdryer |
| Internet Access Dial Up |
| Iron / Ironing Board |
| Linen |
| Microwave |
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| Non-smoking only |
| Opening Windows |
| Pay Television / Foxtel |
| Refrigerator |
| Safe |
| Self Catering - full kitchen |
| Shower |
| Smoke Detector |
| Table and Chairs |
| Tea/Coffee making facilities |
| Telephone |
| Television |
| Washing machine |
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3 Bed Rm Fully Self Contained Apartment Low Season
Our three bed room apartments have a queen bed in one room and two single beds in the each of the other two bed rooms, and the tariff quoted below covers one to six guests. A seventh guest, ( sleeping on a rollaway bed ) may be added, at an additional cost of $24 per night, to reach the maximum capacity of seven in a three bed room apartment.
These tariffs apply from the 1st April 2008 to the 24th December 2008 and from 25th January 2009 until the 31st March 2009.
All our apartments are fully self contained, kitchen with microwave, dishwasher, refrigerator and cooking equipment, dining area and lounge with coloured TV, ( and 12 chanel Austar ) and laundry with washing machine and clothes dryer. Each apartment has an individual direct dial telephone.
Sheets, pillows and pillow cases, one towel per person, and a tea towel are provided. Face cloths are not provided. Beach towels are available for hire at $5 per towel for the length of your stay.
A portacot may be hired at $6 per night. DVD player or VRC player are available at $5 per night ( minimum of 4 nights )
Baby Cot: $6.00 - payable to hotel. The baby cot can be included within the room's maximum capacity.
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| Air-Conditioning |
| Balcony |
| Bath |
| Ceiling Fans |
| Clock / Radio |
| Dishwasher |
| Dryer |
| Ensuite |
| Fans |
| Hairdryer |
| Internet Access Dial Up |
| Iron / Ironing Board |
| Linen |
| Microwave |
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| Non-smoking only |
| Opening Windows |
| Pay Television / Foxtel |
| Refrigerator |
| Safe |
| Self Catering - full kitchen |
| Shower |
| Smoke Detector |
| Table and Chairs |
| Tea/Coffee making facilities |
| Telephone |
| Television |
| Washing machine |
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| Check In |
2:00 pm |
| Check Out |
10:00 am |
| Children |
Infant 0 - 2, Children 3 - 0 |
| Car Parking |
One secure car park is provided free of charge with each apartment booking |
| Getting there |
How to get to Diamond Sands Resort
2320 Gold Coast Highway, Mermaid Beach
Phone us on ( 07 ) 5525 5199 if you get lost !!!
From Coolangatta Airport - turn left onto the main Highway and head approximately 18 kms north (past Tugun, Palm Beach, Burleigh, Miami and Nobby Beach.) On the left hand side of the Gold Coast Highway - 200 metres north of Surf Street. Opposite Splendido Apartments
From Brisbane Airport, Take the motorway south to the Gold Coast, and turn off at Exit 71 taking the Nerang to Broadbeach Road. Follow this to the end (14 or 15 kms) joining onto Hooker Boulevard. Follow Hooker Boulevard to the end, past Dracula's and Pacific Fair shopping Centre, and turn right onto the Gold Coast Highway. Follow for approximaately 2.5kms, past the traffic light controlled T intersection with Markeri Street. Do a U turn at the next set of traffic lights (Surf Street) and Diamond Sands is approximately 200 metres north ( opposite Splendido Apartments )
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| Things to do in the area |
Mermaid Beach 300 metres across highway.
Broadbeach - a large selection of excellent restaurants, cafes & bars
On the main transport route to all the theme parks
Jupiters Casino - 2 kms
Surfers Paradise - restaurants, cafes, bars - plenty of excitement - 4 kms north |
| Check in Procedure |
Arrivals Outside Reception Hours - Procedure
Our reception hours are Monday to Friday - 8 am to 5.30 pm, Saturday 8.30 am to 3 pm and Sunday 9 am to midday. On public holidays - with the exception of Christmas Day our reception is open 8.30 am to 3 pm. Our reception is closed on Christmas Day.
Should you be arriving outside our reception hours, on arrival please lift the telephone in the blue box on the wall outside reception and you will be connected to our answering service operator. Give the operator your name, and the operator will give you the code to open the safe on the wall below the telephone.
Inside the safe is an envelope with your name on it - together with keys to your apartment and a map to guide you there. The procedure is really simple and nothing to worry about.
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| Business Facilities |
Standard internet connection ( not broadband ) in each apartment. Broadband internet cafe situated in games room ( no printer ). Reception can assist if these facilities not suitable.
Fax machine at office ( minimum charge ) |
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